Design Objectives
Service Platform made for all
Focus on improving the existing service platform in order to enable new users to quickly and easily navigate it without prior knowledge and experience of its workflow.
Reliable CMS and integration
Help implement a standardised training material framework using existing Arrival design system elements which would allow easier code implementation and improve overall platform accessibility.
Quick turnaround
Efficiently design a near-term in-person training experience for service technicians working on dedicated client assignments.
New product development
Focusing on the aspect of available materials for learning as system lacked flexibility in creating the materials quickly and without prior knowledge of the system
Global design system adaptation
Helping standardise the training materials and modules for all of the Arrival technicians
Research team collaboration
Efficiently designing a near-term in-person training experience for service technicians during the client’s trial
My responsibilities
Research
In collaboration with our research team we had conducted a series of interviews and qualitative testing sessions to better understand current needs and trends of the industry as well as the performance of the existing system on a daily basis. From there we took proposed recommendations and formed our design strategy for the development of future products.
Products
Page Builder
In order to upload any content to the system, we wanted to make sure that any user without prior knowledge of HTML would be able to create their own educational materials with advanced layout options. Page Builder offers a variety of components that could be dragged onto the working page and amended straightaway without losing the final view.
Scene Builder
A web-based 3D visualisation tool that allows technicians to view, highlight and export full or partial vehicle views for real time assessment and analysis.
Remote Assistance
Our team looked at desktop and mobile solutions for enabling remote assistants to efficiently support on site technicians. By combining kanban and chat panels in one view, assistants can stay informed of a wider scope of issues while simultaneously having a direct interaction with the relevant technician. We also explored the use of Vuzix AR Remote assistance technology within the technical maintenance and training sectors.
Design System
Arrival: Zero-emission solutions
I was a part of the Arrival Aftersales team which offered a wide range of products that facilitated the work of electric vehicle technicians and service teams.
My primary focus was to explore flaws and opportunities within the Learning Management System as well as support existing technician-dedicated digital products.
Team
UX Research Team
Branding Team
Product Manager
Unity Developers
Front End Developers
Tools
Miro
Figma
Illustrator
Keynote